1. Introduction
SHUGA provides a ticketing platform that allows users to browse, purchase, and manage event tickets. By using SHUGA, you agree to comply with our terms and policies.
SHUGA acts as a ticketing intermediary between event organizers and attendees.
We are not responsible for event cancellations, changes, or disputes between buyers and organizers.
All ticket sales are final, and SHUGA is not liable for refunds.
2. Information We Collect
A. Information You Provide
- Account Registration: Name, email, phone number, password
- Transaction Details: Billing info, payment methods, purchase history
- Event Preferences: Events viewed, purchased, and attended
B. Automatic Collection
- Device Information: IP address, OS, device type
- Usage Data: Pages visited, time spent, interactions
3. How We Use Your Information
- Process ticket purchases and reservations
- Provide customer support and respond to inquiries
- Improve SHUGA's features and user experience
- Send event updates and promotions (opt-out available)
We do not sell your personal information to third parties.
4. Payment and Refund Policy
A. Payment Terms
- Secure transactions through trusted payment gateways
- Prices displayed in checkout currency
- All sales final after purchase completion
B. Refund Policy
- No refunds issued by SHUGA
- Refunds at organizer's discretion
- Contact organizers directly for refunds
- Notification for postponed/canceled events
5. Data Protection & Security
SSL Encryption: All transactions secured with advanced encryption
Regular Security Audits: Vulnerability testing and improvements
Restricted Access: Limited data access to authorized personnel
While we prioritize security, no system is 100% risk-free. Users should take precautions when sharing personal data online.
6. Your Rights
- Access Your Personal Data
- Request Corrections
- Delete Your Account
To exercise any of these rights, email us at [Insert Support Email].
7. Limitation of Liability
- No control over event organization/execution
- No refund issuance
- No responsibility for event cancellations/rescheduling
8. Changes to This Policy
We may update this policy occasionally. If significant changes occur, we will notify users via email or in-app notifications. Continued use of SHUGA means you accept these updates.
9. Contact Us
Email: support@shuganetwork.com
By using SHUGA, you confirm that you have read, understood, and agreed to these terms.